Chartr

What is Chartr?

Chartr is an advanced task and support ticket management platform, distinguished by its unique visual interface that transforms these tasks into a 'star-map.' Instead of traditional lists or Kanban boards, Chartr displays each ticket or task as a point of light (a star) within a virtual space. This allows for identifying relationships between them, tracking their status, and assigning them to agents in an interactive and innovative manner. This visual representation aims to simplify the complexity arising from a large volume of tasks, enabling teams to grasp the bigger picture and prioritize more efficiently.

Chartr relies on analyzing the metadata of each ticket, such as importance, date, subject, and assigned agent, to visualize it in virtual space based on these parameters. Users can zoom in and out, navigate within this star-map, and filter stars based on specific criteria. Chartr's role extends beyond mere visual display; it includes the capability to run 'agents' directly from this map, whether human or automated, allowing for rapid and effective responses to urgent issues and tasks.

Why it helps

• Superior Visual Clarity: Chartr provides a comprehensive overview of all tasks and support tickets at a glance, reducing cognitive load and facilitating the detection of bottlenecks or critical tasks requiring immediate intervention. This unique visualization helps understand complex relationships between tasks in a way not achievable with text-based lists.

• Proactive Task Management: By analyzing patterns in the star-map, teams can identify recurring issues or weak points in workflows before they escalate. For instance, a dense cluster of 'stars' in a particular area might indicate a systemic problem or workload pressure on a specific team.

• Intelligent Task Distribution and Agent Operation: Chartr allows users to assign tasks to agents (human or automated) directly from the visual interface. Automation can be triggered or notifications sent to responsible agents upon selecting a specific star, accelerating the response process and problem resolution.

• Improved Collaboration and Communication: The shared visual interface provides a central point for discussion and decision-making among team members. When everyone views the same map, coordinating efforts and setting priorities collectively becomes easier.

• Accurate Performance Tracking: Chartr can clearly track the status of each star (ticket/task) from its creation to closure, providing valuable data on average resolution time, agent performance, and common problem types, all displayed in an easy-to-understand visual format.

How to get value

1. For managing multiple client projects: Imagine you are a freelancer working on 5-7 projects for different clients simultaneously. Each project involves multiple sub-tasks and deadlines. Instead of using separate spreadsheets or to-do lists, you can use Chartr to transform each project into a 'constellation' of stars, and each sub-task within the project into an individual star. Stars can be color-coded to represent task status (in progress, blocked, completed), and the size of the star can represent task priority. This way, you can, at a glance, identify projects that require immediate attention, those that are progressing well, and overdue tasks, allowing you to reallocate your time and effort effectively and reduce the risk of missing deadlines.

2. Smart usage tip: Utilize Chartr's advanced tagging system to categorize tasks not only by project but also by work type (design, programming, writing, marketing), required skill, or even by client. This allows you to filter the star-map to view all tasks related to a specific skill, helping you batch similar tasks for higher efficiency, or identify areas that consume more time than expected. This insight might prompt you to raise your service prices in those areas or improve your processes. You can also use this visual data to analyze where your time is truly spent and how you can increase your task completion rate, thereby boosting your income.

Links

• Official link